Community Supports are home-based supports and companionship services provided to children and adults with intellectual and developmental disabilities, and seniors. ICM Direct Support Professionals (DSPs) provide support services to ICM customers. ICM refers to the people supported as customers because they can choose to seek services elsewhere at any time. These services include hands-on assistance with daily living and habilitation activities to help develop skills in many life domains (e.g., money management, cooking, shopping, bathing, dressing, and personal hygiene). For instance, one individual being supported by ICM may need hands-on assistance 24 hours a day, seven days a week while another person may only require assistance with meal preparation, shopping, and going to the gym a few days each week.